Tech Tip is for bikes with OCL Joints. Tightening OCL Hinge Shaft. Please read.

Please check the tightness of the OCL Joint Hinge Shafts on a weekly basis if you ride the bike frequently. If you ride only occasionally, checking once a month is sufficient.
What models are affected?

Castro D8, Castro Duo, Castro P7i, Eclipse P18, Eclipse P18L, Eclipse P24h, Eclipse P7i, Eclipse P9, Eclipse S11i, Eclipse S18, Eclipse Uno, Eclipse X20, Link D16, Link D7i, Link D8, Link N8, Link P24h, Link P7i, Link P9, Link Uno, Node D16, Node D7i, Node D8, Swoop D7i, Swoop D8, Swoop Duo, Verge Duo, Verge P18, Verge P20, Verge P9, Verge P9L, Verge S11i, Verge S27h, Verge X10, Verge X18, Verge X20, Verge X30h
Hinge Shaft Location on OCL Joint. The OCL Joint has two (2) Hinge Shafts: one on top and one on the bottom.
Tools Needed:
Torque Wrench or 5 mm Hex Key
Instructions:
1. Open the OCL Frame Lever

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2. Remove the Hinge Shaft Plug if present. Both the upper and lower Hinge Shafts should be tightened with a Torque Wrench to a value of 10-12 Nm. Tighten the Hinge Shaft all the way down to achieve required torque value. Depending on the condition of the bike, tightening the Hinge Shaft may require force greater than 10-12 Nm. Please ensure that both Hinge Shafts are tightened so that they are fully seated and can no longer rotate.

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3. Close the OCL Frame Lever.

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Note: Please check that the Adjustment Bolt is properly adjusted to achieve a closing force of 60 – 80 N. To understand how to adjust the Frame Lever, please refer to this video

If you are unsure how to do this operation, please take your bike to your local bike dealer that you bought the bike for help.

If you find that the Hinge Shaft rotates freely without resistance, please stop riding and bring your bike to your bike dealer that you bought the bike for a service inspection.

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Tern bicycles limited voluntary recall – please log in your details. ONLY frames beginning with “AI”

Hi everyone,

important_notice

We received notice that there is a limited voluntary recall.  Please take note that even though your bike may begin with “AI”, your bike may NOT be part of the recall. We understand that Tern is conducting a limited voluntary recall of select batches of Link frames manufactured between August 2011 and April 2012.

The purpose of the link is to submit your bike information to confirm if your bike is affected or not.

Models in this Recall

The recall is for select batches of bikes produced between August 2011 and April 2012. Models include:

  • Link D7i
  • Link D8
  • Link D24
  • Link P7i Coaster Brake
  • Link P7i V-Brake
  • Link P9
  • Link P24h
  • Link Uno

What do I have to do?

STEP 1: Check your Frame Number

If you own one of the above models, the first step is to check your bike’s Frame Number.

Your Frame Number is a unique 10-digit alphanumeric number (e.g. AI11334567) stamped underneath the bottom bracket.

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If your Frame Number begins with “AI”, your bike MAY be part of the recall and you should follow the steps below.

If your Frame Number does NOT begin with “AI”, then your bike is NOT part of this recall.

STEP 2: What to Do

If your Frame Number starts with “AI”, please STOP riding your bicycle and use the form below to submit the requested info, plus photos of your Service Tag Number and Frame Number.

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By submitting this form, you give permission to Tern, its distributors and dealers to contact you regarding this recall. Please log into http://www.ternbicycles.com/support/notice/14/05

Please indicate your dealer invoice number and date of purchase so we can expedite the verifications if the bike is included in this recall.